Click the "Sign Up" button on the homepage. Enter your email address, password, and select your account type. After completing email verification, your account will be activated.
What account types can I choose?
There are two account types on Payoup: Individual and Corporate. Individual accounts are for freelancers, Corporate accounts are for companies. You can select your account type during registration.
Profile Settings
How do I update my profile information?
You can update your name, surname, phone number, and other information from Dashboard > Settings > Profile. Don't forget to save your changes.
How can I change my profile photo?
Click on your profile photo on the Dashboard > Settings > Profile page. Upload a new photo or remove the existing one. Supported formats: JPG, PNG (Max 5MB).
Security & KYC
What is KYC verification and why is it required?
KYC (Know Your Customer) is the identity verification process. It increases your account security and allows you to benefit from higher transaction limits. You need to upload an ID document and proof of address.
How do I activate two-factor authentication?
Activate the "Two-Factor Authentication" option from Dashboard > Settings > Security. Scan the QR code or enter the code manually. Keep your backup codes in a safe place.
Trust Score
What is trust score?
Trust score is a point that shows your reliability on the platform. KYC verification, successful transactions, customer feedback, and account activity affect your score. A high score means more opportunities.
How can I increase my trust score?
Complete your KYC verification, perform your transactions on time, keep customer satisfaction high, and show regular platform activity. Premium membership also positively affects your score.
Receiving Payments
How can I receive payments from my customers?
Create a payment link or send an invoice from the Dashboard. Your customers can pay with credit card, debit card, or other payment methods. Payment is reflected in your balance instantly.
Which currencies can I receive payments in?
You can receive payments in USD, EUR, GBP, TRY, and 30+ different currencies. While your customer pays in their own currency, you can hold balance in your preferred currency.
Payment Links
How do I create a payment link?
Click Dashboard > Payments > New Link button. Enter the product/service name, amount, and currency. Share the generated link with your customer. Payments made through the link are automatically added to your balance.
Do payment links have an expiration date?
Yes, you can set an expiration date for payment links. By default, they are valid for 30 days. You can set a custom date or create a permanent link if you wish.
Subscription Payments
How do I create a subscription plan?
Go to Dashboard > Subscriptions and click "Create New Plan". Set the plan name, amount, currency, and billing period (monthly/yearly). Share the generated subscription link with your customers.
Are subscription payments collected automatically?
Yes, when your customer subscribes, payment is automatically collected at the beginning of each period and added to your balance. The customer can cancel their subscription at any time.
Payoup Global
What is Payoup Global?
Payoup Global is a platform that allows you to sell digital services and products. You can serve customers in your area of expertise, take on projects, and earn income. The platform manages payment infrastructure and customer relationships.
How do I get started on Payoup Global?
Apply from Dashboard > Payoup Global. Specify your area of expertise, experience, and services. After your application is approved, you can start serving customers. Commission rates are shared after application.
Balance Management
How do I view my balance?
You can see your total balance and distribution by currencies on the Dashboard homepage. Go to Dashboard > Balance for detailed balance history.
Can I hold balance in multiple currencies?
Yes, you can hold balance in multiple currencies at the same time. A separate balance is displayed for each currency. You can perform currency exchange between currencies.
Balance Loading
How do I load money to my balance?
You can load money to your balance with credit card or debit card from Dashboard > Load Balance. Minimum load amount is 10 USD. The transaction is reflected in your balance instantly.
Is there a fee for loading balance?
A small service fee is applied to balance loading transactions. The fee rate varies depending on the payment method and is shown to you before the transaction.
Earnings Payout
How can I withdraw my earnings?
Create a withdrawal request to your bank account from Dashboard > Earnings Payout. Enter your IBAN information and specify the amount. The process is completed within 1-3 business days.
What is the minimum withdrawal amount?
The minimum withdrawal amount is 20 USD or equivalent. For Premium members, the minimum amount is 10 USD. A small service fee is applied to withdrawal transactions.
Currency Exchange
How can I exchange my currencies?
Select the source currency, target currency, and amount from Dashboard > Currency Exchange. The current exchange rate is displayed. After confirmation, the transaction is completed instantly.
Is there a fee for currency conversion?
Yes, a small service fee is applied to each currency conversion. The fee rate is shown to you before the transaction and your confirmation is obtained.
Pricing & Fees
What are Payoup fees?
Payoup charges a service fee from successful transactions. This fee covers payment infrastructure, security, customer support, and platform services. Fee rates vary according to your membership type. Premium members benefit from lower fees.
Where can I see the fee rates?
You can view current fee rates from Dashboard > Settings > Pricing. Separate fee rates are specified for each transaction type.
Premium Membership
What advantages does Premium membership offer?
With Premium membership, you benefit from lower transaction fees, higher transaction limits, priority customer support, Payoup Card application eligibility, and special features. You also get priority access on Payoup Global.
How can I upgrade to Premium membership?
Go to Dashboard > Premium. Choose monthly or annual payment option and enter your payment information. Premium membership is activated instantly. A discount is applied for annual payment.
Payoup Card
What is Payoup Card?
Payoup Card is a payment card that allows you to use your Payoup balance for daily expenses. You can use it for online shopping and in physical stores. Virtual and physical card options are available.
Who can apply for Payoup Card?
Payoup Card is exclusively for Premium members. Additionally, your KYC verification must be completed. If you meet these conditions, you can apply from Dashboard > Payoup Card.
Invoice Operations
How do I create an invoice?
Click the "New Invoice" button from Dashboard > Invoices. Enter customer information, product/service details, and amount. You can download the invoice as PDF or send it via email.
How do I view my invoices?
All your invoices are listed in Dashboard > Invoices. You can filter by date, customer name, or amount. You can view, download, or resend each invoice.
Transaction History
How do I view my transaction history?
You can see all your financial transactions in Dashboard > Transactions. Incoming payments, outgoing payments, withdrawals, and currency conversions can be filtered separately.
Can I export transaction history?
Yes, you can export your transaction history in Excel or PDF format. Click the "Export" button on the transactions page and select your desired format.
Notifications
How do I manage my notifications?
You can choose which notifications you want to receive from Dashboard > Settings > Notifications. You can make separate settings for email, SMS, and in-app notifications.
When do I receive notifications?
You receive notifications when payment is received, withdrawal is completed, a new project is assigned, a customer message arrives, and important account changes occur.
Support System
How do I submit a support request?
Click the "Create New Request" button from Dashboard > Support. Select the topic, describe your issue in detail, and attach a screenshot if necessary. Our support team will respond as soon as possible.
What is the support response time?
Standard support requests are answered within 24 hours. Response time for Premium members is 6 hours. Urgent cases are handled with priority.
Troubleshooting
I can't receive payments, what should I do?
First, make sure your KYC verification is completed. Check your account limits. If the problem persists, create a technical support request from Dashboard > Support.
Why is my withdrawal pending?
Withdrawal transactions go through security checks. The process is usually completed within 1-3 business days. Processing time is shorter for Premium members. Contact the support team if you experience any issues.
General Questions
Is Payoup secure?
Yes, Payoup uses the highest security standards. All data is encrypted, payment information is stored on secure servers, and regular security audits are conducted. You can protect your account extra with two-factor authentication.
How is my customer data protected?
Customer data is processed and stored in accordance with international data protection standards. Data is not shared with third parties. You can review our Privacy Policy for detailed information.
How can I close my account?
To close your account, first complete all pending transactions and withdraw your balance. Then submit an account closure request from Dashboard > Settings > Account. Our support team will complete the process within 3-5 business days.
How-to Guides
Still need help?
If you couldn't find the answer you were looking for, our support team will be happy to help you.