Dispute Resolution

Having an issue with your order? File a complaint with your order number. We involve both you and the seller to resolve the issue.

Track Existing Dispute

Fill the Form

Order number and details

Review

Both parties involved

Decision

Evidence evaluated

Order Number *

Your Email Address *

Your Full Name

Issue Type *

Description *

How does it work?
After your complaint is received, our support team notifies the seller and requests evidence from both parties. Evidence is evaluated and both parties are notified of the outcome. Average resolution time is 3-5 business days. You can get updates through our 24/7 support channels during this process.

Note: We recommend using this system before initiating a chargeback. Most issues are resolved faster through the platform. However, your right to dispute directly with your issuing bank is preserved under all circumstances.