Topics You Can Appeal
You can submit an appeal on the following matters:
🚫 Account Restriction / Suspension
If you believe your account was restricted or suspended unfairly
⚠️ Unfair Trust Score Reduction
If you believe your trust score was reduced incorrectly or unfairly
💳 Unfair Deduction / Balance Freeze
If you believe a deduction was unfair or your balance was frozen without valid reason
📝 Content Blocked / Product Removed
If your payment link, product, or content was blocked or removed in error
🔄 Chargeback / Refund Dispute
If you want to dispute an unfair chargeback or forced refund
⏱️ Withdrawal Delay / Rejection
If your withdrawal request was delayed or rejected without reason
❓ Other Complaints
Other appeals and complaints not listed above
How to Submit an Appeal
Follow these steps to submit your appeal:
- Send an email to trust@payoup.com
- Write your appeal topic in the subject line (e.g., "Appeal - Account Restriction" or "Appeal - Trust Score")
- Include your registered email address and username
- Explain your appeal reason clearly and in detail
- Attach supporting documents, screenshots, or evidence if available
Appeal Guidelines
- Appeals must be submitted within 14 days of the decision notification
- You have only 1 appeal per decision
- Appeals are reviewed by a senior reviewer different from the original decision maker
- Results are communicated via email within 5 business days
- Approved appeals result in trust score reinstatement and restriction removal
- Rejected appeals are final and cannot be re-appealed